Having Trouble Collecting From Your Customers?
Through the use of interactive role plays and case studies, this one-day working seminar will teach you the techniques of probing, detailing, explaining and negotiating, providing you with highly effective collection skills!
Instructor: Steven Gan, CPA, Certified Credit Executive (See Profile)
Day / Time: Wednesday, March 10, 2010 8:30am – 4:30pm
Location: Roosevelt University
Address: Heller College of Business, 18 S. Michigan, Chicago, IL
Cost: $250.00
Training Content
• Acquiring use in collection terms and vocabulary
• Grasping the fundamentals of the collection process
• Understanding the 4 types of debtors
• Responding to reasons for non-payment
• Resolving problems preventing payment
• Handling difficult conversations
• Reaching an equitable conclusion
• Encouraging a positive dialogue
★ Who should attend?
Credit & Collection Staff, Sales Staff, Accounting Staff and any other person who has responsibility for minimizing accounts receivable losses and increasing cash flow!
★ Questions?
Please Contact: Kristin Nance
Roosevelt University, Heller College of Business
Tel: 312.281.3326 Email: knance@roosevelt.edu